Fully Managed IT Support in Cardiff & South Wales

Reliable, proactive IT support for a fixed monthly fee – from £12.50 + VAT per device

Businesses across Cardiff and South Wales trust CCSW as their Managed IT Support partner. Whether you need a fully outsourced IT department or additional support for your in‑house team, we deliver fast, proactive and secure IT services that keep your business running smoothly.

Our Fully Managed IT Support package gives you unlimited helpdesk access, 24/7 monitoring, cybersecurity protection, and complete management of your IT systems – all for one simple monthly fee with no hidden costs.

• Fixed monthly pricing from £12.50 + VAT
• 90‑day rolling contract for new customers
• Local engineers covering Cardiff, Newport, Bridgend, Swansea & South Wales and beyond
• Fast response times and proactive issue prevention
• Full cybersecurity hardening included as standard

Our fully managed service covers everything your business needs to stay secure, productive and compliant.

We install a lightweight monitoring agent on each device, giving us real‑time visibility of performance and security. This allows us to detect and fix issues before they impact your business.

Our monitoring covers:

• CPU and memory usage
• Disk space and hardware health
• Network activity
• Errors, crashes and unusual behaviour

This proactive approach reduces downtime, improves performance and keeps your systems running at their best.

We don’t wait for things to break — we prevent problems before they happen.

Our proactive service includes:

• Regular updates, patches and system tune‑ups
• Performance optimisation
• Early‑warning alerts
• Strategic IT guidance (e.g., Windows 10 EOL planning)

Our technicians can securely access your devices (with permission) to resolve issues quickly and efficiently — keeping your team productive with minimal disruption.

We test, approve and deploy updates across your devices and servers to ensure stability, security and compliance. This is a core part of our proactive IT strategy.

We include fully managed antivirus as standard. If you prefer to use your own solution, we can support that too — reducing your monthly fee.

Our cybersecurity hardening includes:

• Enabling 2FA on all accounts
• Restricting email access to the UK only (with temporary exceptions for travel)
• Ensuring operating systems are fully updated
• Ongoing threat monitoring and remediation

If you already have an IT Manager or internal IT department, CCSW can work alongside them to increase capacity, improve resilience and reduce workload.

1. You provide an asset list (or we generate one for you)
2. We conduct a site visit to verify device counts
3. We ensure accurate coverage so you never overpay

We track and support:

• Servers (physical & virtual)
• Desktops & laptops
• Switches, routers & firewalls
• Wireless access points
• Printers
• UPS devices
• Content filtering gateways

We manage and maintain all your network infrastructure to ensure maximum performance and security.

This includes:

• Routers
• Firewalls
• Switches
• Wi‑Fi access points

We apply firmware updates, optimise configurations and ensure your network is secure and reliable.

When you replace a device already covered under your support contract, we configure the new one free of charge.

If you add a new device for a new employee, we configure it remotely at no additional cost.

We fully manage your Microsoft environment, including:

• User account setup
• Licensing
• SharePoint site creation & administration
• Teams Phone configuration (call queues, auto attendants, resource accounts, numbers)

We handle communication with external suppliers on your behalf — saving you time and ensuring issues are resolved quickly.

We routinely audit your devices, subscriptions and licences to ensure you’re not paying for services you don’t need.

We track and manage warranties for all covered devices, ensuring replacements and repairs are handled promptly.

Our friendly, experienced support team helps your staff stay productive and connected. We provide:

• Fast response times
• Cloud‑ready support
• Secure remote access
• Guidance on best practices
• Support for migrations and digital transformation

Whether you’re looking to outsource your entire IT function or strengthen your existing team, CCSW provides reliable, cost‑effective IT support tailored to your business.

Request a quote today

Serving Cardiff, Newport, Bridgend, Swansea, South Wales and beyond.