IT Support
IT Support for Businesses across the UK
Reliable, proactive IT support for a fixed monthly fee – from £12.50 + VAT per user
Businesses across the UK trust CCSW as their Managed IT Support partner. Whether you need a fully outsourced IT department or additional support for your in‑house team, we deliver fast, proactive and secure IT services that keep your business running smoothly.
Our IT Support package gives you unlimited helpdesk access, 24/7 monitoring, cybersecurity protection, and complete management of your IT systems – all for one simple monthly fee with no hidden costs.
Why Businesses Choose CCSW for Managed IT Support
- Fixed monthly pricing from £12.50 + VAT
- 90‑day rolling contract for new customers
- Local engineers covering Cardiff, Newport, Bridgend, Swansea & South Wales and beyond
- Fast response times and proactive issue prevention
- Full cybersecurity hardening included as standard
All‑Inclusive Managed IT Support Package
Our fully managed service covers everything your business needs to stay secure, productive and compliant.
24/7 System Monitoring & Proactive Maintenance
We install a lightweight monitoring agent on each device, giving us real‑time visibility of performance and security. This allows us to detect and fix issues before they impact your business.
Our monitoring covers:
- CPU and memory usage
- Disk space and hardware health
- Network activity
- Errors, crashes and unusual behaviour
This proactive approach reduces downtime, improves performance and keeps your systems running at their best.
Preventative IT Support
We don’t wait for things to break — we prevent problems before they happen.
Our proactive service includes:
- Regular updates, patches and system tune‑ups
- Performance optimisation
- Early‑warning alerts
- Strategic IT guidance (e.g., Windows 10 EOL planning)
Unlimited Remote IT Support
Our technicians can securely access your devices (with permission) to resolve issues quickly and efficiently — keeping your team productive with minimal disruption.
Patch Management
We test, approve and deploy updates across your devices and servers to ensure stability, security and compliance. This is a core part of our proactive IT strategy.
Managed Antivirus & Threat Protection
We include fully managed antivirus as standard. If you prefer to use your own solution, we can support that too — reducing your monthly fee.
Our cybersecurity hardening includes:
- Enabling 2FA on all accounts
- Restricting email access to the UK only (with temporary exceptions for travel)
- Ensuring operating systems are fully updated
- Ongoing threat monitoring and remediation
Supporting Your Existing IT Team
If you already have an IT Manager or internal IT department, CCSW can work alongside them to increase capacity, improve resilience and reduce workload.
How onboarding works:
- You provide an asset list (or we generate one for you)
- We conduct a site visit to verify device counts
- We ensure accurate coverage so you never overpay
We track and support:
- Servers (physical & virtual)
- Desktops & laptops
- Switches, routers & firewalls
- Wireless access points
- Printers
- UPS devices
- Content filtering gateways
Network Management & Configuration
We manage and maintain all your network infrastructure to ensure maximum performance and security.
This includes:
- Routers
- Firewalls
- Switches
- Wi‑Fi access points
We apply firmware updates, optimise configurations and ensure your network is secure and reliable.
Device Configuration – No Extra Cost
When you replace a device already covered under your support contract, we configure the new one free of charge.
If you add a new device for a new employee, we configure it remotely at no additional cost.
Microsoft 365 & SharePoint Management
We fully manage your Microsoft environment, including:
- User account setup
- Licensing
- SharePoint site creation & administration
- Teams Phone configuration (call queues, auto attendants, resource accounts, numbers)
Third‑Party Vendor Management
We handle communication with external suppliers on your behalf — saving you time and ensuring issues are resolved quickly.
Regular IT Audits & Cost Optimisation
We routinely audit your devices, subscriptions and licences to ensure you’re not paying for services you don’t need.
Warranty Management
We track and manage warranties for all covered devices, ensuring replacements and repairs are handled promptly.
User Support & Rapid Incident Response
Our friendly, experienced support team helps your staff stay productive and connected. We provide:
- Fast response times
- Cloud‑ready support
- Secure remote access
- Guidance on best practices
- Support for migrations and digital transformation
Get a Quote for Fully Managed IT Support
Whether you’re looking to outsource your entire IT function or strengthen your existing team, CCSW provides reliable, cost‑effective IT support tailored to your business.
Serving Cardiff, Newport, Bridgend, Swansea, South Wales and beyond.
Fully managed IT support is an outsourced service where a specialist provider handles all aspects of your IT environment from day‑to‑day helpdesk support to cybersecurity, monitoring, maintenance, backups, and long‑term strategy. It gives you the equivalent of an in‑house IT department for a predictable monthly cost.
Our service typically includes unlimited remote support, proactive monitoring, patch management, cybersecurity protection, Microsoft 365 administration, device setup, network support, backup management, and strategic IT guidance. The exact package can be tailored to your business needs.
Yes. While most issues can be resolved remotely, onsite visits are available when needed and can be included in your support plan depending on your requirements.
We prioritise fast response times. Most issues are acknowledged within minutes and resolved the same day. Critical issues are escalated immediately to ensure minimal disruption to your business.
Absolutely. We support users wherever they work whether that is at the office office, home, or on the move. Our tools allow us to manage devices and provide assistance securely from anywhere.
Yes. Cybersecurity is built into our managed service. This includes endpoint protection, email filtering, MFA setup, patching, vulnerability monitoring, and guidance on best practices to keep your business safe.
Yes. We offer co‑managed IT support for businesses with an internal IT person or department. We can handle helpdesk overflow, advanced technical tasks, project delivery, or cybersecurity while your internal team focuses on strategic work.
Yes. We manage migrations, licensing, backups, security policies, and ongoing administration for Microsoft 365, Azure, and other cloud platforms.
Pricing is usually based on the number of users or devices you want us to support. This keeps costs predictable and scalable as your business grows. We can provide a tailored quote after a quick assessment of your environment.
Contract terms are flexible. Many businesses prefer rolling monthly agreements, while others choose longer terms for cost savings. We’ll work with you to find the best option.
We support organisations of all sizes from small teams to multi‑site companies. Our service scales easily as your business grows.
Yes. We provide a free, no‑obligation IT assessment to identify risks, inefficiencies, and opportunities for improvement. It’s a great way to understand how managed IT support can benefit your business.
