Microsoft Teams Phone Installation for Cardiff & South Wales Businesses

For organisations already using Microsoft 365, integrating your telephony with Microsoft Teams Phone gives you a modern phone system that helps streamline operations. Our Microsoft Teams telephony service supports a smooth rollout, from planning through to go-live.

If you’re currently using a cloud-based telephony solution such as 8×8, Gamma Horizon, or BT Voice, you’re already heading in the right direction. But managing multiple separate applications can lead to inefficiencies, slowing down performance and hindering productivity. Moving to Microsoft Teams Phone lets you consolidate your communications into a single, unified platform, calls, chat, meetings, and files, all in one place.

How Microsoft Teams Phone Works

Microsoft Teams Phone connects to the telephone network using either Microsoft Calling Plans (calls billed and managed directly through Microsoft) or Direct Routing (your existing phone numbers and call routes connect through a certified provider, often at a lower cost for UK-based calling). We assess which approach suits your call volumes and existing setup, then handle the number porting and configuration so your business numbers keep working exactly as they do now.

Hardware Options

Teams Phone works with:

• Headsets, for staff who take calls at a desk or while on the move
• Physical Teams desk phones, ideal for high-traffic environments like hotel and hospitality reception areas, where multiple team members need reliable, hands-on access without relying on a headset
• Mobile and desktop apps, so staff can make and receive business calls from anywhere

We help you choose the right mix of hardware for how your team actually works, rather than a one-size-fits-all setup.

What’s Included

• Migration planning from your existing phone system
• Number porting, so you keep your existing business numbers
• Direct Routing or Calling Plan setup, whichever suits your business
• Call routing, auto-attendants, and call groups configured to your needs
• Hardware supply and setup (headsets, desk phones)
• Ongoing support as part of your wider Microsoft 365 and IT environment

Frequently Asked Questions

Do we need to change our phone numbers? No. We handle number porting as part of the setup, so your business keeps its existing numbers.

Can we keep using our current provider during the transition? Yes. We plan the migration to avoid downtime, so your existing system stays live until Teams Phone is fully tested and ready.

Do we need physical desk phones? No, many businesses run entirely on headsets and the Teams app. Desk phones are optional, and worth considering for reception areas or shared spaces where a headset isn’t practical.

Pricing

Microsoft Teams Phone Standard starts from £7.70 + VAT per user, per month.

Contact us to discuss your requirements and get a tailored quote based on your team size and call volumes.

Ready to Modernise Your Business Phone System?

Connect with CCSW today to discuss your telephony requirements. You could reduce your monthly subscription costs and improve business communication with a single, integrated solution. If you’re looking at your wider connectivity setup too, take a look at our business connectivity and cloud communications page.

Call us: 0333 014 4544