IT Support
IT Support in Cardiff & South Wales
Reliable IT support that keeps your business running without the cost of an in-house team.
Reach out now!
CCSW provides fast, responsive IT support to small and medium-sized businesses across Cardiff, Newport, Bridgend, Swansea, and the wider South Wales region.
Whether you need a fully outsourced IT department or extra support alongside your own team, we keep your systems running, your staff productive, and your business secure.
Why Businesses Choose CCSW
- Fast response times, backed by clear service level agreements
- Unlimited remote support for your whole team
- On-site engineers across South Wales when you need hands-on help
- 24/7 monitoring to catch problems before they cause downtime
- A cybersecurity-first approach, built into every support plan
- Fixed monthly pricing no hidden extras
- Local engineers who know the area and the businesses in it
Our Core IT Support Services
1. Managed IT Support
A complete outsourced IT department, for businesses that want dependable support without the cost of hiring in-house. We handle the day-to-day so you can focus on running your business.
Includes:
- Unlimited remote support
- On-site visits for issues that need a hands-on fix
- 24/7 monitoring of servers, networks, and critical systems
- Patch management and updates
- Antivirus, endpoint protection, and email security
- Backup monitoring
- Microsoft 365 administration
- User onboarding and offboarding
- Monthly reporting and quarterly reviews
2. Co‑Managed IT Support
Already have an internal IT team? We can add capacity, specialist skills, or out-of-hours cover, with a dedicated account manager coordinating the work between us.
We provide:
- Overflow service desk support
- Project assistance
- Security operations
- Holiday and sickness cover
- Advanced troubleshooting
3. Cybersecurity & Compliance
Cyber-attacks are getting more sophisticated. We protect your business with modern security controls and compliance-aligned processes.
- Endpoint protection (antivirus/EDR)
- Email security and phishing protection
- Firewall management
- Multi-factor authentication
- Vulnerability scanning and regular security reviews
- Support with Cyber Essentials and Cyber Essentials Plus certification
4. Microsoft 365 Support & Cloud Services
We help you get the most out of Microsoft 365 from migration to day-to-day administration with minimal disruption to your team.
- SharePoint setup and management
- Teams configuration and Azure integration
- Identity and access management
- Cloud backup
5. Network & Infrastructure Support
Reliable, secure infrastructure keeps your business connected.
- Routers, switches, and firewalls
- Wi-Fi networks
- VPNs and remote access
- Physical and virtual servers
- Structured cabling
What’s Included in Every IT Support Package
- Unlimited remote support
- Proactive monitoring
- Patch management
- Antivirus and endpoint protection
- Backup monitoring
- Microsoft 365 administration
- User onboarding and offboarding
- Device setup and configuration
- Monthly reporting
- Quarterly service reviews
Optional add-ons:
- 24/7 support
- Advanced cybersecurity
- Hardware procurement
- Cloud migrations
- VoIP telephony
- On-site engineering bundles
Our IT Support Process
1. Discovery & Assessment We review your current IT environment, risks, and priorities.
2. Onboarding & Stabilisation We deploy monitoring tools, secure your environment, and clear any outstanding issues.
3. Proactive Management We maintain your systems and monitor performance to prevent downtime before it happens.
4. Strategic Guidance Quarterly reviews keep your IT roadmap aligned with where your business is heading.
Get a Tailored IT Support Quote
Whether you need fully managed support or extra help for your internal team, CCSW provides reliable, secure IT services across South Wales at a predictable monthly cost.
Fully managed IT support means an outside provider, an MSP, takes care of your entire IT environment. That includes helpdesk support, monitoring, cybersecurity, backups, Microsoft 365 administration, and on-site help when it’s needed. For a business without its own IT department, it’s the equivalent of having one, usually for a fixed monthly fee, and it can scale as you grow without the cost of hiring.
Every plan includes unlimited remote support, proactive monitoring, patch management, cybersecurity protection, Microsoft 365 administration, device setup, and a responsive service desk. You also get monthly reporting and quarterly strategic reviews, so support isn’t just reactive – it’s planned.
Yes. Most issues can be fixed remotely, but our local engineers are available on-site when a problem needs a hands-on approach. This can be built into your support plan depending on what you need.
Most requests are acknowledged within minutes. Critical issues are escalated immediately, and 24/7 monitoring means we often spot and fix problems before they affect your team.
Yes. Our cloud tools and remote support let your team work securely from anywhere — the office, home, or on the move with the same level of support either way.
Yes, it’s built into every plan. That includes endpoint protection, email filtering, MFA, patching, and vulnerability monitoring, along with guidance on best practice for your team. We also support businesses through Cyber Essentials certification.
Yes. Our co-managed support covers helpdesk overflow, advanced technical work, and project delivery, while your team stays focused on strategic priorities. We can also advise on your wider IT strategy and roadmap.
Yes. We handle migrations, licensing, backups, and ongoing administration for Microsoft 365, Azure, and Teams, planning each migration to minimise disruption to your team.
Pricing is typically based on the number of users or devices we support, so costs stay predictable as your business grows. We’ll give you a tailored quote after a quick assessment of your setup.
Contract terms are flexible. Many clients prefer rolling annual agreements, while others opt for longer terms for cost savings – we’ll work out what suits you.
We work with businesses of all sizes, from small teams to multi-site companies, and our support scales as your needs change.
Yes. We offer a free, no-obligation assessment of your current systems, to flag risks and gaps and recommend the right next steps.
