IT Support
Fully Managed Business IT Support Services in Cardiff & South Wales from £12.50 Per User
Here to make your everyday IT simple, stress‑free, and fully supported.
Reach out now!
Reliable, proactive IT support for a fixed monthly fee starting from £12.50 + VAT per user. CCSW provides fast, friendly, and highly responsive IT support for small and medium‑sized businesses across Cardiff, Newport, Bridgend, Swansea, and the wider South Wales region.
Whether you need a fully outsourced IT department or co‑managed support for your internal team, we keep your systems running smoothly, your staff productive, and your business secure.
Why Businesses Choose CCSW for IT Support
- Fast response times backed by clear SLAs
- Unlimited remote support for your users
- On‑site engineering when needed
- Proactive monitoring & maintenance to prevent downtime
- Cybersecurity-first approach to protect your organisation
- Fixed monthly pricing with no hidden fees
- Local engineers across South Wales and the UK
All‑Inclusive Managed IT Support Package
Our fully managed service covers everything your business needs to stay secure, productive and compliant.
Our Core IT Support Services
1. Managed IT Support
A complete outsourced IT department for businesses that want reliable, predictable support without the cost of hiring in‑house.
Includes:
- Unlimited remote support
- On‑site visits for escalated issues
- 24/7 monitoring of servers, networks, and critical systems
- Patch management and updates
- Antivirus/EDR protection
- Backup monitoring
- Microsoft 365 administration
- User onboarding/offboarding
- Monthly reporting and quarterly reviews
2. Co‑Managed IT Support
Support for organisations with an existing IT team that need additional capacity, specialist skills, or out‑of-hours coverage.
We provide:
- Overflow service desk support
- Project assistance
- Security operations
- Holiday and sickness cover
- Advanced troubleshooting
3. Cybersecurity & Compliance
Protect your business with modern security controls and compliance-aligned processes.
Services include:
- Endpoint protection (AV/EDR)
- Email security and phishing protection
- Firewall management
- MFA enforcement
- Vulnerability scanning
- Cyber Essentials & Cyber Essentials Plus support
4. Microsoft 365 Support & Cloud Services
We help you get the most from Microsoft 365.Microsoft 365 migrations
- SharePoint setup and management
- Teams configuration
- Identity and access management
- Cloud backup solutions
5. Network & Infrastructure Support
Keep your business connected with reliable, secure, and well‑maintained infrastructure.
We support:
- Routers, switches, and firewalls
- Wi‑Fi networks
- VPNs and remote access
- Server environments (physical & virtual)
- Structured cabling
What’s Included in Every IT Support Package
All packages include:
- Unlimited remote support
- Proactive monitoring
- Patch management
- Antivirus/EDR
- Backup monitoring
- Microsoft 365 administration
- User onboarding/offboarding
- Device setup and configuration
- Monthly reporting
- Quarterly service reviews
Optional add‑ons:
- 24/7 support
- Advanced cybersecurity
- Hardware procurement
- Cloud migrations
- VoIP telephony
- On‑site engineering bundles
Our IT Support Process
1. Discovery & Assessment
We review your current IT environment, risks, and priorities.
2. Onboarding & Stabilisation
We deploy monitoring tools, secure your environment, and resolve outstanding issues.
3. Proactive Management
We maintain your systems, monitor performance, and prevent downtime.
4. Strategic Guidance
Quarterly reviews ensure your IT roadmap aligns with your business goals.
Industries We Support
We provide IT support across multiple sectors, including:
- Hospitality
- Professional services
- Manufacturing
- Retail
- Construction
- Charities & non‑profits
- Education
Get a Tailored IT Support Quote
Whether you need fully managed IT support or additional help for your internal team, CCSW provides reliable, secure, and cost‑effective IT services across South Wales.
Fully managed IT support services are a complete outsourced model delivered by a managed service provider, where a specialist service provider handles all aspects of your IT infrastructure and wider IT environment through managed IT services, from day‑to‑day helpdesk support to cybersecurity, monitoring, maintenance, backups, and long‑term strategy. It gives you the equivalent of an in‑house IT department through fully managed business IT support services and broader IT services, typically for a fixed monthly fee with predictable costs.
Our service typically includes unlimited remote support, proactive monitoring, patch management, cybersecurity protection, Microsoft 365 administration, device setup, network support, backup management, and strategic IT guidance as part of a comprehensive range of support services designed to deliver a comprehensive service. This support package also includes a responsive service desk and an expert team, and our support services cover the day-to-day technology management many businesses would otherwise handle in-house. The exact package can be shaped into tailored solutions and flexible solutions around your needs, with 24/7 monitoring and preventative support that improve efficiency across business operations and give you access to specialised expertise.
Yes. We can provide support both remotely and onsite. While most issues can be resolved remotely, onsite visits from local engineers are available when needed and can be included in your support plan depending on your requirements, helping keep your business running smoothly. Proactive monitoring reduces downtime and enhances productivity.
We prioritise fast response times. Most issues are acknowledged within minutes, with 24/7 system monitoring and advanced tools using monitoring tools to spot issues early rather than only reacting after a request is raised. Critical issues are escalated immediately to ensure minimal disruption to your business, helping you save time, lower support cost, and reduce operational costs by preventing costly downtime through early resolution.
Absolutely. We support users wherever they work whether that is at the office, home, or on the move. Our cloud services and support technology let users work securely from any device, anywhere, while helping us manage devices and provide remote assistance more efficiently from anywhere.
Yes. Cybersecurity is built into our managed service. This includes endpoint protection, email filtering, MFA setup, patching, vulnerability monitoring, data security, and disaster recovery, plus guidance on best practices and security awareness for users to keep your business safe. We also support Cyber Essentials to strengthen compliance and security posture. With 24/7 monitoring, MSPs can help keep systems secure, reduce the risk of ransomware and phishing attacks, and prevent costly downtime and data loss more effectively than many in-house teams.
Yes. We offer co‑managed IT support for businesses with an existing IT team or in house team. We can handle helpdesk overflow, advanced technical tasks, project delivery, or cybersecurity while your team focuses on strategic work, and as your IT partner we can also act as a support partner with consultancy services, it consultancy services, and strategic guidance when needed. That can include assessing current setups, identifying gaps, and making expert recommendations that improve operational efficiency, shape your IT strategy, and define a technology roadmap aligned with your business goals.
Yes. We manage migrations, licensing, backups, security policies, and ongoing administration for Microsoft 365, Azure, Microsoft Teams, and other cloud platforms, using the latest technology to support modern workplace tools; cloud migration services are planned to optimise performance, capacity, and cost with minimal disruption, and bespoke cloud solutions can scale according to business needs.
Pricing is usually based on the number of users or devices you want us to support, which helps control support cost. This model is cost effective and gives predictable monthly costs as scalable IT solutions adapt to your business growth. We can provide a tailored quote after a quick assessment of your environment.
Contract terms are flexible. Many businesses prefer rolling annual agreements, while others choose longer terms for cost savings. We’ll work with you to find the best option.
We support organisations of all sizes from small teams to multi‑site companies. Our support managed by a dedicated team scales around changing needs, helping with business growth through bespoke IT services that can adapt as you grow, so you can stay focused on core business activities while we handle the technology.
Yes. We provide a free, no‑obligation IT assessment to review your current it systems and infrastructure, identify risks, inefficiencies, and gaps, and recommend tailored solutions. It’s a practical first step in choosing the right long-term support provider and understanding how managed IT support can benefit your business.
As part of our account management, a dedicated account manager can also give strategic guidance on backup, encryption, rapid recovery, and data-loss risks, including protection against accidental deletion, cyberattacks, and system failures.
