IT Support Cardiff & South Wales | CCSW
Cardiff-Based IT Specialists, Supporting Businesses UK-Wide
IT Support & Cyber Security for Businesses in Cardiff & South Wales
Local IT support that keeps your business running, Cyber Essentials certified, and a real team who answer the phone. Not a call centre.
Trusted by Welsh businesses since 1997
Cyber Essentials certified
Trusted Sophos partner
Trusted by
Law firms, estate agents, manufacturers, charities and a science discovery centre, across South Wales and the UK.
IT Services
Managed IT Support
One point of contact for every computer, server and network issue, with proactive monitoring that catches problems before your team notices them. A fixed monthly fee per user, unlimited remote support, and on-site engineers across South Wales.
Explore managed IT support- Unlimited remote and on-site IT support
- Proactive monitoring to catch issues early
- Server and desktop support
- Fast help with hardware, software and access requests
- Fixed monthly fee per user, no hidden extras
Cyber Security & Proactive Monitoring
Strong cybersecurity is essential for every modern business. We protect your organisation with industry-standard tools and support you through Cyber Essentials certification.
Explore cyber security- Cyber Essentials and Cyber Essentials Plus support
- Threat detection and endpoint protection
- Email security and anti-phishing
- Secure backup and disaster recovery
Business Connectivity & Cloud Communications Solutions
Fast, reliable connectivity keeps your business running, wherever your team works from and wherever in South Wales you're based.
Explore business connectivity- Dedicated leased lines for guaranteed speeds and uptime
- Ultrafast business broadband for SMEs and multi-site organisations
- Cloud phone systems built for hybrid workplaces
- Microsoft Teams phone solutions for seamless collaboration
Microsoft 365
Get more out of Microsoft 365 with expert setup, migration and ongoing support. We help your team collaborate securely and work confidently from anywhere.
Explore Microsoft 365 support- Microsoft 365 setup and optimisation
- Teams and SharePoint configuration
- Cloud migrations
- Licensing management
IT Consultancy & Projects
Whether you're upgrading infrastructure or planning a full digital transformation, we provide the strategic guidance and hands-on delivery to get you there.
Explore IT consultancy- Network upgrades
- Server migrations
- Security audits
- IT strategy planning
Networking & Wi-Fi Solutions
From single offices to complex multi-site networks, we design and maintain business Wi-Fi and networking that's fast, secure and built to scale.
Explore networking and Wi-Fi- Business Wi-Fi installation
- Network troubleshooting that catches problems early
- Secure connectivity
- Performance optimisation
Disaster Recovery, Business Continuity & Backup
Protect your business from data loss and downtime with backup and recovery solutions built around how your business actually runs.
Explore backup and recovery- Automated backups
- Rapid recovery to minimise downtime
- Business continuity planning
- Solutions that scale with your business
Cloud Solutions & Virtualisation
Cloud computing and virtualisation help you cut costs and work more flexibly. We design cloud strategies around what your business actually needs.
Explore cloud solutions- Cloud migrations
- Virtual server environments
- Hybrid cloud solutions
- Performance and cost optimisation
Response times
A common-sense approach, split into user support and server or site support. What you can hold us to:
| Type | Situation | Looks like | What happens |
|---|---|---|---|
| User support | Critical issue | For example, a login failure | Fixed remotely within 2 to 4 hours, with a workaround if an engineer needs to attend |
| User support | Non-critical issue | Something slow, or not quite right | A response within 4 to 8 hours |
| User support | Planned installation | New starters, new kit, upgrades | Scheduled at a time that suits you |
| Server and site | Server or site down | The business can't work | Work starts within 2 hours, with an engineer dispatched if needed |
| Server and site | Prevention | Every day, in the background | Daily remote monitoring and management to stop issues before they start |
Helpdesk hours: Monday to Friday, 08:30 to 17:00.
CCSW Cyber Secure
Cyber Essentials, done for you
- Monthly vulnerability scanning and penetration testing
- Dark web monitoring and a monthly cyber report
- We fix what we find, not just report it
- Your Cyber Essentials certificate every year, assessment fee included
From
£100
a month, for businesses with up to 9 employees
Plus £25,000 of cyber insurance for eligible businesses.
Available alongside CCSW managed support. Prices exclude VAT.
How we work with you
01
Get to know you
We start by understanding how your business works, and note down your systems, key contacts and suppliers, so nothing gets missed.
02
Settle in
We quietly set up our support tools on each computer, so we can keep everything updated and help your team from day one.
03
Look after you
A friendly UK helpdesk whenever you need us, regular maintenance behind the scenes, and a yearly review to plan what's next.
Testimonials
See our clients“CCSW have taken the time to understand how we operate. When an issue arises we know they will take ownership and get it resolved. Much more than an IT supplier.”
James ThomasDirector, MGY
“CCSW offer first rate IT support with a friendly approach.”
Martin PursallLaw Partner, Berry Smith
Case studyBringing seven MGY branches up to dateAn infrastructure audit, hardware replacement, full fibre connectivity and cloud telephony across Cardiff, Penarth and Barry.
Read the case study
Why CCSW
UK helpdesk
Your calls are answered by our own team, not offshored.
Owner-managed
Run by the people who founded it in 1997.
One supplier
Support, licensing, phones and mobiles on one invoice.
Certified
Cyber Essentials certified, and accredited Sophos and Acronis partners.
Latest from Our Team
Practical guidance for businesses across Cardiff and South Wales, covering everything from why your emails land in junk to what actually happens when you switch IT provider.
Based in Cardiff since 1997
IT Support in Cardiff, From a Cardiff Team
Our office is at Priory House on Ocean Way, close to Cardiff Bay and the city centre. We've looked after Cardiff businesses since 1997, so when you call, you're talking to a local team, and when something needs hands-on attention, an engineer comes to you.
We support offices, shops and teams right across the city, from the centre and the Bay to the business parks around the edge of Cardiff, with managed IT support for a fixed monthly fee per user, or ad-hoc help when you need it.
Outside Cardiff? We support businesses right across South Wales, from Newport and Caerphilly to Bridgend and Swansea. See all the areas we cover.
- Local engineers for on-site visits across Cardiff
- IT support, cyber security and Microsoft 365 from one team
- Business broadband and leased lines and VoIP phone systems too
- Cyber Essentials certified
CCSW Cardiff office
Priory House, Beignon Close
Ocean Way, Cardiff CF24 5PB
0333 014 4544 / Mon to Fri, 8:30am to 5pm
IT Support in Cardiff, From a Cardiff Team
Our office is at Priory House on Ocean Way, close to Cardiff Bay and the city centre. We've looked after Cardiff businesses since 1997, so when you call, you're talking to a local team, and when something needs hands-on attention, an engineer comes to you.
We support offices, shops and teams right across the city, from the centre and the Bay to the business parks around the edge of Cardiff, with managed IT support for a fixed monthly fee per user, or ad-hoc help when you need it.
Outside Cardiff? We support businesses right across South Wales, from Newport and Caerphilly to Bridgend and Swansea. See all the areas we cover.
- Local engineers for on-site visits across Cardiff
- IT support, cyber security and Microsoft 365 from one team
- Business broadband and leased lines and VoIP phone systems too
- Cyber Essentials certified
Priory House, Beignon Close
Ocean Way, Cardiff CF24 5PB
Mon to Fri, 8:30am to 5pm
Testimonials
James Thomas
CCSW have taken the time to understand how we operate. When an issue arises we know they will take ownership and get it resolved. Much more than an IT supplier.
Martin Pursall
CCSW offer first rate IT support with a friendly approach.
