What is fully managed IT support?

Fully managed IT support is an outsourced service where a provider handles all aspects of your IT environment, including helpdesk support, monitoring, maintenance, cybersecurity, backups, and long-term IT strategy.

What’s included in your managed IT support service?

Our managed IT support includes unlimited remote support, proactive monitoring, patch management, cybersecurity protection, Microsoft 365 administration, device setup, network support, backup management, and strategic IT guidance.

Do you offer onsite support as well as remote support?

Yes. Most issues can be resolved remotely, but onsite visits are available when needed and can be included in your support plan.

How quickly do you respond to support requests?

We prioritise fast response times. Most issues are acknowledged within minutes and resolved the same day, with critical issues escalated immediately to minimise disruption.

Can you support remote or hybrid teams?

Yes. We support users wherever they work, including office, home, and mobile environments, using secure remote management tools.

Do you provide cybersecurity protection?

Cybersecurity is included in our service, covering endpoint protection, email filtering, MFA setup, patching, vulnerability monitoring, and best-practice guidance.

Can you work alongside an internal IT team?

Yes. We offer co-managed IT support to complement internal IT teams, providing helpdesk overflow, advanced technical expertise, project delivery, and cybersecurity support.

Do you help with Microsoft 365 or cloud migrations?

Yes. We manage Microsoft 365 and cloud migrations, licensing, backups, security policies, and ongoing administration.

How does pricing work?

Pricing is typically based on the number of users or devices supported, providing predictable monthly costs that scale with your business.

Is there a long-term contract?

Contract terms are flexible. Many businesses choose rolling monthly agreements, while others prefer longer terms for cost savings.

What size businesses do you support?

We support organisations of all sizes, from small teams to multi-site companies, with services that scale as your business grows.

Do you offer a free IT assessment?

Yes. We provide a free, no-obligation IT assessment to identify risks, inefficiencies, and opportunities for improvement.

Speak to an IT Support Engineer

CCSW are an IT Company based in Cardiff, South Wales offering proactive IT Support from £12.50

IT Support in Cardiff & South Wales

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Managed IT Support

Our dedicated IT support service desk provides dependable support for your computers, servers and business‑critical systems. With experienced engineers and a proactive approach, we ensure your technology runs smoothly, securely and without disruption.

Unlimited remote & onsite IT support
Proactive monitoring & maintenance
Server & desktop support
Patch management & updates
Flexible 90‑day rolling contracts
IT support from £12.50 + VAT per month

Cyber Security

Strong cybersecurity is essential for every modern business. CCSW protects organisations across Wales through robust, industry‑standard security solutions and the UK Government‑backed Cyber Essentials scheme.

Cyber Essentials & CE+
Threat detection & endpoint protection
Email security & anti‑phishing
Secure backup & disaster recovery

Business Connectivity & Cloud Communications Solutions

Fast, reliable and secure business connectivity across Cardiff, Newport, Bridgend, Swansea and the wider South Wales region

Dedicated leased lines for guaranteed speeds and maximum uptime
Ultrafast business broadband for SMEs and multi‑site organisations
Cloud phone systems designed for modern hybrid workplaces
Microsoft Teams phone solutions for seamless communication and collaboration

Microsoft 365

Unlock the full potential of Microsoft 365 with expert configuration, migration and ongoing support. We help your team collaborate more effectively and work securely from anywhere.

Microsoft 365 setup & optimisation
Teams & SharePoint configuration
Cloud migrations
Licensing management

IT Consultancy & Projects

Whether you’re upgrading infrastructure or planning a full digital transformation, we provide strategic guidance and hands‑on delivery.

Network upgrades
Server migrations
Security audits
IT strategy planning

Networking & Wi‑Fi Solutions

From small offices to complex multi‑site networks, our specialists deliver reliable, secure and scalable networking solutions.

Business Wi‑Fi installation
Network troubleshooting
Secure connectivity
Performance optimisation

Disaster Recovery & Backup

Protect your business from data loss and downtime with tailored disaster recovery solutions.

Automated backups
Rapid recovery options
Business continuity planning
Scalable solutions for all business sizes

Cloud Solutions & Virtualisation

Cloud computing and virtualisation help streamline operations, reduce costs and improve flexibility. We design cloud strategies that align with your business needs.

Cloud migrations
Virtual server environments
Hybrid cloud solutions
Performance & cost optimisation

Infrastructure Planning

Whether you’re scaling up or modernising, CCSW provides tailored IT infrastructure planning to support your operational goals. Choose in‑house management or outsource to reduce hardware costs and improve performance.

Server upgrades & consolidation
Network design & optimisation
Virtualisation & cloud planning
Cost‑efficient infrastructure strategies

Testimonials

Martin Pursall

Law Partner - Berry Smith

CCSW offer first rate IT support with a friendly approach.

Linda Burbage

Business Support Director - Techniquest

During a busy period of growth, we’ve really appreciated having CCSW alongside us making sure our infrastructure matches our growth.

CCSW are an IT Company based in Cardiff, South Wales offering proactive IT Support from £12.50