About CCSW
About CCSW
We build our IT services around you, personalised, flexible IT support for businesses across South Wales since 1997.
Managing Your IT Since '97
Custom Computer Services Wales (CCSW) was founded in 1997 by brothers Rob and Steve Jones to deliver tailored IT support to businesses across South Wales. Recognising that many IT providers offered rigid, one-size-fits-all packages, they set out to build something more adaptable, an approach that could evolve alongside rapid technological change and fit each client's own structure and culture.
Since then, CCSW has grown into a trusted IT support provider serving clients across South Wales and beyond. Our team is committed to delivering personalised IT support based on your business size, sector, and operational needs.
What sets CCSW apart is our dedicated support and development team, capable of working on joint or standalone projects. We offer flexible IT support contracts, available on a one-off, daily, hourly, or monthly basis, designed to complement your existing staff or operate as a fully outsourced IT department.
Whether you're looking to enhance your infrastructure, improve system reliability, or future-proof your technology, CCSW provides robust, scalable solutions tailored to your exact requirements. Our goal is to ensure every system we implement is secure, efficient, and ready to grow with your business.
Discover nowWe've assembled a team of proactive IT professionals with the knowledge and experience to get the job done.
Andrew Burnford
Lewis Hale
Martin Wadeson
Kathy Jones
What we can do?
We put a strong focus on the needs of your business, figuring out solutions that genuinely fit your requirements, then implementing them.
Discover nowWe function as part of your team
Our transparent approach to building client relationships builds trust, and lets us act as your company's IT team, not just an outside contractor.
Discover nowAlways there.
Our support team is available around the clock, offering phone support for urgent issues whenever they arise.
Discover nowWhat Makes Us Different?
A Proactive Approach
We don't wait for something to break. Continuous monitoring and regular reviews mean we catch and resolve issues before they affect your business.
Security-First Culture
Information security sits at the centre of everything we build. As IT becomes more central to how businesses operate, the risks to your data grow too, so we treat security as a foundation, not an afterthought.
A Highly Trained Team
Our engineers hold formal training and certifications across a wide range of IT disciplines, so your business gets specialist knowledge, not generalist guesswork.
Genuine Client Relationships
We measure success by how well our support fits your business, not by how many tickets we close. That means honest advice, clear communication, and a long-term relationship built on trust, take a look at our case studies to see it in practice.
Continuous Improvement
Technology changes constantly, and so do we. We regularly review and refine how we deliver support, so the service you get keeps improving over time.
Real Accountability
If something goes wrong, we own it and fix it. We'd rather build trust through consistency than promise perfection we can't deliver.
