About CCSW

About CCSW

CCSW are a Managed Service Provider providing IT solutions for businesses of all sizes.
Our company

We build our IT services around you.

Managing your IT Since 97

Custom Computer Services Wales (CCSW) was set up in 1997 by brothers Rob and Steve with the intention of being able to provide bespoke IT solutions to clients within the South Wales area. Both felt that the IT support market was saturated with rigid support packages that did not suit every organisations’ structure, culture or adaptability to grow alongside the forever evolving advances in technology.
The CCSW team has expanded over the years working across the UK and continues to pride themselves on offering individual support dependant on the organisation size, demand and sector.
The business is unique in that it has a dedicated support and development team who can work on joint or individual projects when required. We can offer one off, daily, hourly or monthly support contracts tailored to support existing staff or acting in the place of an in-house manager or team. We are flexible in our approach to supporting and improving the IT systems and infrastructure of our clients, however, we will always ensure the systems we recommend or provide are robust, fit for the future and technically suited to the clients requirements.

We’ve assembled a team of proactive IT Service professionals with the knowledge and experience necessary to be successful.

Robert Jones

Managing Director

Steve Jones

Technical Director

Andrew Burnford

Enterprise Solutions Specialist

Paul Nicholas

Help Desk Team Leader

Christopher Edwards

2nd Line Support Engineer

Lewis Hale

2nd Line Support Engineer

Martin Wadeson

Full Stack (PHP) Developer

Seb Gherhes

Software Systems Developer

Kathy Jones

Accounts Department

We excel in delivering achievable solutions.

IT Warranty Management
The service we offer enhances customer experience through secure & highly functional end-to-end warranty management.
Product Engineering & Services
Develop and propose product improvements through periodical and accurate testing, repairing & refining.
Quality Control System
We aim to gain customer trust with a highly reliable quality control system. Continuous Improvement is part of our culture.
Infrastructure Integration Technology
At CCSW, we have a holistic and integrated approach towards client core modernisation allowing them to experience technological evolution.
Highly Professional Team
Having obtained official & formal training in a diverse range of IT technologies and technical fields, our team are well prepared to support client needs.
Information Security Management
Information security should be at the top of the agenda when discussing IT Infrastructure. As the role of Information Technology grows in significance in relation to data storage, the threat to business data grows in parallel.