IT Support for Care Homes in Cardiff & South Wales. Contact Our Team Today

Care homes run around the clock, which means your IT has to as well. Staff need to record care on the floor, families expect to stay in touch, and resident information has to be protected to a high standard. We support care homes across Cardiff and South Wales with the infrastructure that makes all of that dependable.

Care homes present a combination of challenges that few other businesses do:

• Buildings that fight your Wi-Fi. Many care homes are older properties, sometimes converted houses, with thick stone or brick walls, long corridors, and multiple floors. Standard consumer equipment simply doesn’t cover them properly.
• Staff working away from a desk. Care is recorded on tablets and phones in residents’ rooms and communal areas, so coverage gaps directly interrupt care recording.
• 24/7 operation. A problem at 2am matters as much as one at 2pm.
• Highly sensitive data. Resident health information is special category personal data under GDPR, requiring a higher standard of protection than ordinary business records.
• High staff turnover. New starters need access quickly, and leavers need access removed promptly and completely.

This is the problem we’re asked about most often, and it’s usually solvable.

Plug-in extenders and mesh systems are the common approach in care homes, and they’re the wrong tool for the job. Each hop in a mesh chain roughly halves available bandwidth, so by the time the signal reaches the far end of a corridor there’s very little left. Thick walls make it worse.

We use professional access points with a dedicated wired connection to each one, no wireless repeating, so every access point delivers full performance. That means:

• Consistent coverage in resident rooms, corridors, communal areas, and staff offices
• Reliable connections for tablets and mobile devices used for care recording
• Separate, secure networks for staff and for resident or visitor use
• Coverage designed around your actual building layout, following a site survey

You can read more about our approach on our high-performance Wi-Fi and network installation pages.

Good resident Wi-Fi has become an expectation rather than a bonus. Families want video calls, residents want to stream and browse, and it’s increasingly something people ask about when choosing a home.

We set this up on a separate network from your staff and care systems, so residents and visitors get reliable access without any route into the systems holding resident records.

Resident health and care information is among the most sensitive data any business handles. We provide cybersecurity appropriate to that:

• Advanced email filtering to block phishing
• Multi-factor authentication
• Encryption across devices, including the mobile devices used on the floor
• Access controls so staff reach only what their role requires
• Secure, tested backups
• GDPR compliance support
• Real-time threat monitoring

We’re Cyber Essentials certified ourselves, which is increasingly relevant when local authorities and health boards assess suppliers.

Care sector staff turnover is higher than most industries, and that creates two IT problems.

New staff need accounts, devices, and system access ready before their first shift, not several days later. And when someone leaves, their access to resident information needs removing promptly and completely, which is both a data protection obligation and simply good practice.

We handle both as a defined process rather than something dealt with ad hoc.

Care homes don’t close, so we build support around that: fast response when something breaks, proactive monitoring so we often spot problems before your staff do, and on-site engineers across South Wales when a fix needs someone physically present.

We look after your general IT environment: networks and Wi-Fi, cabling, internet connectivity, devices, Microsoft 365 and email, telephony, cybersecurity, and backups.

Specialist care systems, such as electronic care planning and eMAR platforms, and nurse call systems, are normally supported by their own vendors and installers. We don’t manage those directly. What we do is make sure the network, connectivity, and devices they depend on are reliable, which in practice is where most day-to-day problems with them originate.

Whether you run one home or a group across South Wales, we help you:

• Standardise systems and security across sites
• Centralise administration and reporting securely
• Get consistent Wi-Fi coverage in every building, whatever its age
• Bring new staff online quickly
• Control IT costs with predictable monthly pricing

If staff struggle with coverage in parts of the building, families complain about Wi-Fi, or you’re not confident resident data is properly protected, let’s talk.

Contact us today to discuss your home, or take a look at our Managed IT Support package.

Call us: 0333 014 4544