CCSW CallOne

Unified communications, one number for everyone

Every call, chat and meeting your team has on one line.

CCSW CallOne replaces your desk phones, video calls and business texting with a single feature-rich platform, built for teams who work from the office, the van, or the spare room.

2,000
pooled UK minutes / licence
90 days
inclusive call recording storage
20,000
bulk SMS recipients
4
apps: desktop, mobile, web
Key features

Everything a phone system should do, in one licence.

No separate video tool, no separate SMS platform, no separate call recorder. It's all built in.

2,000 pooled minutes to UK numbers per licence
Single sign-on with Google and Microsoft
Free desktop, mobile and web apps
Wide range of compatible desk phone hardware
CRM integrations with click-to-dial and screen pop
Bulk SMS to up to 20,000 recipients
Multi-level IVR menus for smarter call routing
Fully embedded video meetings
Voicemail-to-email transcription
Conference calling, internal chat and file sharing
Call recording with 90 days inclusive storage
Live wallboards, call queues and contact centre reporting
Software application

Take your extension wherever you work.

Answer, transfer and dial from a single intuitive pane, whether you're at your desk, on the road, or working from home. Apps are available for desktop (Windows and macOS) and mobile (iOS and Android), with a web app supported by every major browser, so your extension follows you, not the other way round.

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Transfers in-progress
FromToDurationCost
+44 1234 567890+44 1234 5678904m 29sInclusive
+44 1234 567890+44 1234 5678904m 29sInclusive
+44 1234 567890+44 1234 5678904m 29sInclusive
Secure administrative dashboard

One dashboard, full control.

Add users and extensions, manage numbers, configure call routing and send bulk SMS from a single secure dashboard. Build wallboards and scheduled reports, and protect access with multi-factor security, all accessible from anywhere.

Desk phone compatibility

Hardware to match every desk, budget, and job.

Compatible with handsets and conference devices from all the leading manufacturers. Here are three of our most popular picks.

Basic handset

Yealink T31W

Entry-level, wall-mountable
  • Dual-band Wi-Fi (2.4 / 5GHz), PoE
  • 2 SIP lines & 5-way conference
  • 2.3″ backlit LCD
  • HD Voice with noise filtering
  • EHS headset support
All-rounder handset

Yealink T54W

Best for most desks
  • 4.3″ colour LCD (tilt)
  • Dual-band Wi-Fi + Bluetooth 4.2
  • Dual-port Gigabit + PoE
  • Up to 16 SIP accounts
  • USB 2.0 for recording, headsets & EXP50
Portable handset

Yealink AX83H

For roaming staff
  • Wi-Fi 6 (2.4 / 5GHz) with roaming + Bluetooth 5.0
  • Up to 4 SIP + local 5-way conference
  • 9h talk / 200h standby
  • 2.4″ colour TFT
  • HD Voice with smart noise filtering
CRM integration

Every call logged, right where your team already works.

Plug-and-play contact integration and call logging with the leading CRM platforms, plus click-to-dial and screen pop for less common web-based CRMs, and an OpenAPI library for bespoke builds.

Salesforce
HubSpot
Pipedrive
Zoho
Vtiger
Capsule
Copper
Intercom
Cloud storage integrations

Back up recordings beyond the inclusive 90 days.

Call recordings, video recordings and CDR data sync automatically to the cloud storage you already use, no local storage, no extra admin.

Google Drive
Microsoft Azure
Dropbox
Amazon S3
Reports & wallboards

Know how your team is performing, in real time.

Build wallboards and reports on-demand or on a schedule, so management always has the numbers that matter.

63
Average calls answered per hour
00:06:56
Average inbound wait time
Live
Wallboards, scheduled or on-demand
Network infrastructure

Built on Google Cloud. Run by a UK-based team.

Global availability, unlimited scalability and DDoS prevention from a zero-trust security model, with a fully-owned codebase maintained in-house so updates ship fast.

Cloud
Google Cloud hosting
Core
Nebula proxy, switchboard & media
Reach
Desk phones, apps & mobile