CCSW CallOne
CCSW CallOne. Every Call, Chat and Meeting on One Line
The telephone and phone system we install for businesses across Cardiff and South Wales.
CCSW CallOne replaces your desk phones, video calls and business texting with a single feature-rich platform, built for teams who work from the office, the van, or the spare room.
It's the telephone and phone system we install for businesses across Cardiff and South Wales, from a handful of extensions to a full contact centre.
Everything a Phone System Should Do, in One Licence
No separate video tool, no separate SMS platform, no separate call recorder. It's all built in.
- 2,000 pooled minutes to UK numbers per licence
- Single sign-on with Google and Microsoft
- Free desktop, mobile and web apps
- Wide range of compatible desk phone hardware
- CRM integrations with click-to-dial and screen pop
- Bulk SMS to up to 20,000 recipients
- Multi-level IVR menus for smarter call routing
- Fully embedded video meetings
- Voicemail-to-email transcription
- Conference calling, internal chat and file sharing
- Call recording with 90 days inclusive storage
- Live wallboards, call queues and contact centre reporting
Take Your Extension Wherever You Work
Answer, transfer and dial from a single intuitive pane, whether you're at your desk, on the road, or working from home. Apps are available for desktop (Windows and macOS) and mobile (iOS and Android), with a web app supported by every major browser, so your extension follows you, not the other way round.
One Dashboard, Full Control
Add users and extensions, manage numbers, configure call routing and send bulk SMS from a single secure dashboard. Build wallboards and scheduled reports, and protect access with multi-factor security, all accessible from anywhere.
Hardware to Match Every Desk, Budget, and Job
Compatible with handsets and conference devices from all the leading manufacturers. Here are three of our most popular picks.
Yealink T31W
- Dual-band Wi-Fi (2.4 / 5GHz), PoE
- 2 SIP lines & 5-way conference
- 2.3″ backlit LCD
- HD Voice with noise filtering
- EHS headset support
Yealink T54W
- 4.3″ colour LCD (tilt)
- Dual-band Wi-Fi + Bluetooth 4.2
- Dual-port Gigabit + PoE
- Up to 16 SIP accounts
- USB 2.0 for recording, headsets & EXP50
Yealink AX83H
- Wi-Fi 6 (2.4 / 5GHz) with roaming + Bluetooth 5.0
- Up to 4 SIP + local 5-way conference
- 9h talk / 200h standby
- 2.4″ colour TFT
- HD Voice with smart noise filtering
Every Call Logged, Right Where Your Team Already Works
Plug-and-play contact integration and call logging with the leading CRM platforms, plus click-to-dial and screen pop for less common web-based CRMs, and an OpenAPI library for bespoke builds.
Back Up Recordings Beyond the Inclusive 90 Days
Call recordings, video recordings and CDR data sync automatically to the cloud storage you already use, no local storage, no extra admin.
Know How Your Team Is Performing, in Real Time
Build wallboards and reports on-demand or on a schedule, so management always has the numbers that matter.
Built on Google Cloud. Run by a UK-Based Team.
Global availability, unlimited scalability and DDoS prevention from a zero-trust security model, with a fully-owned codebase maintained in-house so updates ship fast.
Ready to Bring Every Call Onto One Line?
Talk to CCSW about CallOne for your business, across Cardiff and South Wales.
Talk to CCSWCall us: 0333 014 4544
