IT Support for Recruitment Agencies in Cardiff & South Wales. Contact Our Team Today

Recruitment is a business of conversations. If your email stops landing in inboxes or your phones go down, placements stall immediately. Our specialist IT support for recruitment agencies across Cardiff and South Wales keeps your communications reliable, your candidate data protected, and your consultants able to work at pace.

Your agency depends on a handful of systems working flawlessly, all day, every day:

• Your CRM or ATS, which is effectively your entire business
• Outbound email at high volume, reaching inboxes rather than spam folders
• Phones, because consultants live on them
• Job board and multiposting integrations
• Secure handling of large volumes of candidate personal data
• Fast onboarding when you hire, and fast offboarding when someone leaves

Generic IT support treats these as ordinary office systems. They aren’t.

High-volume outbound email is core to recruitment, and it’s exactly the pattern that trips spam filters. If your SPF, DKIM, and DMARC records aren’t configured correctly, your consultants’ emails quietly stop reaching candidates and clients, and nobody tells you. You just see fewer replies.

We configure and monitor your email authentication properly, so your messages land where they should. If you’ve noticed response rates dropping without an obvious cause, this is one of the first things worth checking.

Consultants make and take calls constantly, often while moving between desk, home, and client site. We provide cloud phone systems and Microsoft Teams Phone with the features recruitment actually needs:

• Click-to-dial and screen-pop from your CRM, so consultants aren’t retyping numbers
• Call recording for quality, training, and compliance
• Call analytics and reporting on activity levels
• Mobile and desktop apps, so a consultant working from home has the same setup as in the office
• Reliable call quality, backed by properly specified business connectivity

Recruitment agencies hold large volumes of personal data: CVs, contact details, salary information, references, sometimes right-to-work documentation. That makes GDPR a live operational concern rather than a box-ticking exercise, and it makes your agency a worthwhile target.

We provide cybersecurity built around that reality:

• Advanced email filtering to block phishing and business email compromise
• Multi-factor authentication across your systems
• Data encryption on all devices
• Access controls, so consultants can reach what they need and no more
• Secure cloud backups
• GDPR compliance support, including retention and erasure processes
• Real-time threat monitoring

We’re Cyber Essentials certified ourselves, which is increasingly something larger clients ask about during supplier due diligence.

Recruitment sees more staff movement than most sectors, which creates two very different IT problems.

When someone joins, they need to be productive on day one: accounts, CRM access, email, phone, and device all ready to go. We handle that provisioning so a new consultant isn’t spending their first week waiting on logins.

When someone leaves, access needs revoking promptly and completely. A departing consultant with lingering access to your candidate database is a genuine commercial and data protection risk. We build offboarding into a clear, repeatable process rather than something remembered after the fact.

Most recruitment CRMs are cloud-based, which makes reliable connectivity and secure access the foundation of everything else. We provide Microsoft 365 management, cloud services, and secure remote access so your consultants can work from the office, from home, or from a client’s reception with the same tools and the same security.

We support the IT environment your recruitment software runs on: your Microsoft 365 tenant, email and deliverability, devices, network, connectivity, phone system, security, and backups. We also handle integration work where your phone system connects to your CRM.

The CRM or ATS platform itself, its configuration, workflows, and job board integrations, is normally supported by your software vendor. We work alongside them rather than replacing them, and we make sure everything on our side of the line is solid.

Whether you’re a two-desk startup or a multi-office agency, we help you:

• Standardise systems across desks and offices
• Keep email and phones reliable as headcount grows
• Bring new consultants online quickly
• Control IT costs with predictable monthly pricing
• Scale up without your systems becoming the constraint

• Fast response times, because a consultant who can’t call or email can’t bill
• Proactive monitoring
• Predictable pricing
• Local engineers across Cardiff and South Wales
• A security-first approach, backed by Cyber Essentials certification

We don’t just fix problems, we prevent them.

If your emails aren’t landing, your phones are unreliable, or you’re not confident a departing consultant’s access was fully revoked, let’s talk.

Contact us today to discuss your agency, or take a look at our Managed IT Support package.

Call us: 0333 014 4544