About CCSW
About CCSW
Our company
We build our IT services around you.
Managing your IT Since 97
Custom Computer Services Wales (CCSW) was founded in 1997 by brothers Rob and Steve to deliver tailored IT solutions to businesses across South Wales. Recognising that many IT support providers offered rigid, one-size-fits-all packages, they set out to create a more adaptable and client-focused approach—one that could evolve alongside rapid technological change and suit each organisation’s unique structure and culture.
Over the years, CCSW has grown into a trusted IT support provider serving clients throughout the UK. Our team is committed to delivering personalised IT services based on your business size, sector, and operational demands.
What sets CCSW apart is our dedicated support and development team, capable of working on joint or standalone projects. We offer flexible IT support contracts—available on a one-off, daily, hourly, or monthly basis—designed to complement your existing staff or operate as a fully outsourced IT department.
Whether you’re looking to enhance your infrastructure, improve system reliability, or future-proof your technology, CCSW provides robust, scalable solutions tailored to your exact requirements. Our goal is to ensure every system we implement is secure, efficient, and ready to grow with your business.
We’ve assembled a team of proactive IT Service professionals with the knowledge and experience necessary to be successful.
Robert Jones
Managing Director
Steve Jones
Technical Director
Andrew Burnford
Enterprise Solutions Specialist
Paul Nicholas
Help Desk Team Leader
Christopher Edwards
2nd Line Support Engineer
Lewis Hale
2nd Line Support Engineer
Martin Wadeson
Full Stack (PHP) Developer
Seb Gherhes
Software Systems Developer
Kathy Jones
Accounts Department
We excel in delivering achievable solutions.
IT Warranty Management
The service we offer enhances customer experience through secure & highly functional end-to-end warranty management.
Product Engineering & Services
Develop and propose product improvements through periodical and accurate testing, repairing & refining.
Quality Control System
We aim to gain customer trust with a highly reliable quality control system. Continuous Improvement is part of our culture.
Infrastructure Integration Technology
At CCSW, we have a holistic and integrated approach towards client core modernisation allowing them to experience technological evolution.
Highly Professional Team
Having obtained official & formal training in a diverse range of IT technologies and technical fields, our team are well prepared to support client needs.
Information Security Management
Information security should be at the top of the agenda when discussing IT Infrastructure. As the role of Information Technology grows in significance in relation to data storage, the threat to business data grows in parallel.
