Fully Managed IT Support

How does this work?

To begin, you’ll provide an asset list detailing all known devices. If your current IT Support provider uses an RMM solution, they should be able to extract this data. If not, our team can generate a complete asset inventory for you. We then conduct a site visit to verify device counts, ensuring accuracy and preventing unnecessary coverage costs. Our asset tracking includes:

Physical and Virtual Servers
Desktops
Laptops
Network Switches
Routers
Firewalls
Content Filtering Gateways
Wireless Access Points
Printers
UPS (Uninterruptible Power Supply)

As part of our Fully Managed IT Support package, we will provide the following services:

24/7 System Monitoring Agent
This is a small software program that runs on a computer or server to proactively monitor how the system is performing 24/7, forming a key part of our managed IT support services. It enables continuous monitoring and management, strengthens management security, and ensures expert support is always on hand to maintain optimal performance. Think of it like a digital watchdog—it quietly checks things like:

CPU usage – how hard your computer is working
Memory and disk space – how much is being used or available
Network activity – how much data is being sent or received
Errors or unusual behaviour – like crashes or slowdowns. It collects this information and sends it to our central dashboard so we can spot problems early, fix issues faster, and keep everything running smoothly.

Proactive Support
We like to prevent problems before they happen, rather than just reacting to issues after they occur. Our System Monitoring Agent is always watching your systems, spotting early warning signs, and taking action to keep everything running smoothly.  We perform:

Preventive Maintenance including regular updates, patches, and tune-ups to avoid breakdown
Performance Optimisation to make sure everything runs efficiently, not just adequately
Provide Alerts & Recommendations – Notifying you of potential risks and suggesting improvements
Strategic Guidance – Helping you plan ahead with tech upgrades or security enhancements (for example Windows 10 becoming EOL)

Remote IT Support
With your permission, our technicians can securely access your computer remotely to carry out any necessary tasks —quickly and efficiently.

Patch Management
Patch management involves checking for updates, testing them to make sure they don’t cause issues, and then rolling them out across devices or servers. It’s a key part of Proactive IT Support—helping prevent problems before they disrupt your business.

Antivirus
We include managed anti-virus as part of our standard solution.  We can however use your own service if you prefer, which will reduce the monthly fee. We will remove any viruses that are found and also make further recommendations should you not have enough protection in place.

Cyber Threats
We will ensure that your your systems are configured securely including:

Enabling 2FA (2 Factor Authentication) on all accounts
Locking down your email so that it can only be accessed from the UK. By letting us know that someone will be out of the UK, we can write a rule that will allow access for one individual minimising the risk exposure.
Ensuring that your Operating System is fully up-to-date

Printers
CCSW will manage all of your printers and configure monitoring tools as per your requirements.

Dealing with third parties
We take care of interactions with any person or company that’s not part of the main agreement or relationship, so you don’t have to — saving you time and hassle while keeping everything running smoothly.

Network Management
We’ll make sure all your network devices are expertly managed and configured for peak performance, with firmware updates applied regularly to keep everything secure and up-to-date. To include (but not limited to):

Routers – The device that connects your local network to the Internet
Firewalls - Either as part of your router or a separate device - This protects your local network from hackers and security incidents
Switches – The device that connects all your local network devices together
Wi-Fi Access Points – The device that lets your computer(s) access the Internet or local network wirelessly

Device Configuration at No Extra Cost
When a new device is purchased to replace an existing one already covered under your support contract, CCSW will configure the replacement remotely at no additional charge. Likewise, if a device is added for a new team member—resulting in an increase in the total number of supported devices—CCSW will also provide remote configuration at no extra cost.

Microsoft Account Management at No Extra Cost
We provide full IT Support for Microsoft account setup and management at no additional cost.

SharePoint Management
Under our fixed fee arrangement, we handle the setup and continuous administration of your SharePoint sites.

Teams Phone
If you’re using Teams Phone, we’ve got you covered—we’ll take care of everything from call queues and auto attendants to resource accounts and phone numbers.

Regular Audits
CCSW will regularly audit the devices on cover and subscriptions to ensure that you are not paying more than you need to.

Warranty Management
CCSW will manage and maintain any warranties you have in place for your devices.

User Support
Our expert team specialises in user support and efficient service delivery, ensuring your staff stay productive and connected. We offer rapid incident response to minimise downtime and protect your operations, backed by robust cloud computing infrastructure that scales with your needs. Whether you’re migrating to the cloud or enhancing your digital resilience, our services are designed to keep your systems secure, agile, and always available.

Internet Access

No matter how your business connects to the Internet, CCSW delivers the right solution at the right price—tailored to your needs and built for value.

Remote Links

Once we've assessed the physical setup of your primary site(s), we'll turn our attention to any satellite offices that may have leased lines or remote connections in place. CCSW can support you by reviewing your current leased line provider and associated costs—identifying opportunities to optimise your spend and unlock potential savings.

Wi-Fi

We are able to help improve your current Wi-Fi solution or recommend a replacement.

Software Applications / Cloud

The next step is to look at what applications are being used and how we can help to:
Save Money
Increase Productivity
Increase Resilience

Cloud Solutions

Whether you are using Microsoft Azure services, Amazon Web Services (AWS) or another Cloud Service, CCSW can confirm you are using the right solution for your requirements.

Implement Microsoft Office 365

Find out how CCSW can help you implement Microsoft Office 365
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How does this work?

CCSW onboarding process

05 Steps

1
01. Meeting
On Teams or in person, we'll meet to discuss your requirements
2
02. Audit
Create free asset inventory, list of current vendors and licences, network infrastructure map
3
03. Key Facts and Contract
We create a Key Facts document and contract around your requirements
4
04. Deployment
CCSW will deploy an agent to every device that is covered by the contract
5
05. Management
Highlight issues and inefficiencies in current IT setup as well as redundant equipment and inactive licences