Fully Managed IT Support

To begin, you’ll provide an asset list detailing all known devices. If your current IT Support provider uses an RMM solution, they should be able to extract this data. If not, our team can generate a complete asset inventory for you. We then conduct a site visit to verify device counts, ensuring accuracy and preventing unnecessary coverage costs. Our asset tracking includes:

As part of our Fully Managed IT Support package, we will provide the following services:

24/7 System Monitoring Agent
This is a small software program that runs on a computer or server to proactively monitor how the system is performing 24/7, forming a key part of our managed IT support services. It enables continuous monitoring and management, strengthens management security, and ensures expert support is always on hand to maintain optimal performance. Think of it like a digital watchdog—it quietly checks things like:

Proactive Support
We like to prevent problems before they happen, rather than just reacting to issues after they occur. Our System Monitoring Agent is always watching your systems, spotting early warning signs, and taking action to keep everything running smoothly.  We perform:

Remote IT Support
With your permission, our technicians can securely access your computer remotely to carry out any necessary tasks —quickly and efficiently.

Patch Management
Patch management involves checking for updates, testing them to make sure they don’t cause issues, and then rolling them out across devices or servers. It’s a key part of Proactive IT Support—helping prevent problems before they disrupt your business.

Antivirus
We include managed anti-virus as part of our standard solution.  We can however use your own service if you prefer, which will reduce the monthly fee. We will remove any viruses that are found and also make further recommendations should you not have enough protection in place.

Cyber Threats
We will ensure that your your systems are configured securely including:

Printers
CCSW will manage all of your printers and configure monitoring tools as per your requirements.

Dealing with third parties
We take care of interactions with any person or company that’s not part of the main agreement or relationship, so you don’t have to — saving you time and hassle while keeping everything running smoothly.

Network Management
We’ll make sure all your network devices are expertly managed and configured for peak performance, with firmware updates applied regularly to keep everything secure and up-to-date. To include (but not limited to):

Device Configuration at No Extra Cost
When a new device is purchased to replace an existing one already covered under your support contract, CCSW will configure the replacement remotely at no additional charge. Likewise, if a device is added for a new team member—resulting in an increase in the total number of supported devices—CCSW will also provide remote configuration at no extra cost.

Microsoft Account Management at No Extra Cost
We provide full IT Support for Microsoft account setup and management at no additional cost.

SharePoint Management
Under our fixed fee arrangement, we handle the setup and continuous administration of your SharePoint sites.

Teams Phone
If you’re using Teams Phone, we’ve got you covered—we’ll take care of everything from call queues and auto attendants to resource accounts and phone numbers.

Regular Audits
CCSW will regularly audit the devices on cover and subscriptions to ensure that you are not paying more than you need to.

Warranty Management
CCSW will manage and maintain any warranties you have in place for your devices.

User Support
Our expert team specialises in user support and efficient service delivery, ensuring your staff stay productive and connected. We offer rapid incident response to minimise downtime and protect your operations, backed by robust cloud computing infrastructure that scales with your needs. Whether you’re migrating to the cloud or enhancing your digital resilience, our services are designed to keep your systems secure, agile, and always available.