Fully Managed IT Support Services Cardiff

Fully Managed IT Support

Reach out to the world’s most reliable IT services

CCSW work in a number of ways
to complement your business

Fully outsourced

CCSW can run all day to day IT operations and act as your IT Manager. We charge a fixed price per PC / Server / Device per month allowing you to easily budget your IT expenditure. Services included and excluded in the contract are clearly defined and a quotation provided before any additional work is committed.

Complement your existing IT Manager or Department

Where there is a need to increase the level of IT support offered to your business, CCSW are able to work alongside your existing team.

How does this work?

You provide us with an asset list including all known devices. Your current IT provider should be able to extract this from their own RMM solution otherwise we can create an asset list for you. A site visit takes place to confirm the numbers are correct ensuring you do not pay for anything not requiring cover. We would be looking to asset track the following:

Servers

Desktops

Laptops

Network Switches

Routers

Firewalls

Content Filtering Gateways

Wireless Access Points

Printers

UPS

Internet Access

Whether you have an ADSL, VDSL, Cable or Leased Line, CCSW can ensure you have the right solution for your business and you are paying the right price.

Remote Links

Once we understand the physical nature of the main site(s), we will look at any satellite offices where there may be leased line / remote links installed. One area CCSW can help is to look at your leased line provider and costs to see if there are cost savings to be made.

Wi-Fi

We are able to help improve your current Wi-Fi solution or recommend a replacement.

Software Applications / Cloud

The next step is to look at what applications are being used and how we can help to:
Save Money
Increase Productivity
Increase Resilience

Cloud Solutions

Whether you are using Microsoft Azure services, Amazon Web Services (AWS) or another Cloud Service, CCSW can confirm you are using the right solution for your requirements.

Implement Microsoft Office 365

Find out how CCSW can help you implement Microsoft Office 365

How does this work?

CCSW onboarding process

05 Steps

1

01. Discussion

Agree clients goals and expectations

2

02. Assessment

Create asset inventory, list of current vendors and licences, network infrastructure map

3

03. Key Facts and Contract

We create a Key Facts document and contract around your requirements

4

04. Deployment

CCSW will deploy an agent to every device that is covered by the contract

5

05. Client Update

Highlight issues and inefficiencies in current IT setup as well as redundant equipment that could be consolidated

Martin Pursall

Law Partner - Berry Smith

CCSW offer first rate IT support with a friendly approach.

Linda Burbage

Business Support Director - Techniquest

During a busy period of growth, we’ve really appreciated having CCSW alongside us making sure our infrastructure matches our growth.